Over 10 years of experience in Business Analysis, Information Technology Management, Human Resources and Project Management.  Areas of expertise include three HR system implementations; leading and managing over 30 enhancements and modifications of custom add-on to PeopleSoft HRMS; extensive testing skills; documenting processes, training materials and process maps; group training, and report writing.

Profile

  • Business Analysis
  • Information Technology
  • Human Resources
  • Project Management
  • Excellent Communicator
  • End User Training and Support
  • Relationship Building at all levels
  • Analytical & Quantitative Skills
  • Creating Reports
  • UAT (User Acceptance Testing)
  • Process Mapping
  • Problem and Scope Definition
  • Documentation (Requirements, Processes, Training Materials, User Guides, Technical, Test Plans)
  • Ability to liaise with technical and non-technical colleagues

Core Skills

Independent Consultant :  January 2011 – Present| BA4Hire.ca

Providing training, guidance, workshops and ad hoc BA/PM services on a variety of projects for business owners and professionals.  Building websites, setting up and running email marketing campaigns, system selection and implementation of web based applications for small businesses and more.

Business Systems Analyst:  April 2013 – Present| Keous Solutions Inc.

Working closely with new and existing clients to help define their needs and translate these requirements into deliverable and sustainable solutions. Fostering productive relationships with a diverse client base. Develop, communicate, and implement plans for defining requirements complete with timelines, approach, stakeholders, and deliverables.  Facilitate requirements gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools. Excellent verbal and written communication skills and the ability to articulate functional and technical information to both technical and non-technical customer audiences.

Founder:  May 2011 – Present| TheBizClub.ca

Creating opportunities for Small Businesses to connect online and in person through networking events and offering workshops and seminars. The Biz Club has not been active since 2013, but my hopes are to start something up again over the next few years.

HRIS Business Analyst :  November 2007 – April 2012 | Ryerson University

Provide business analysis support for HRMS (PeopleSoft Workforce Admin, Security and custom interfaces).  Collaborating with other HR business units and internal clients to implement process improvements. – Led end-to-end implementation of over 30 enhancements and modifications of custom add-on to Peoplesoft HRMS 9.0 (Including requirements gathering and documentation, problem definition and final testing) – Managing several projects and priorities at once – Evaluating and trouble-shooting end user issues and escalating to other team members where necessary – Client-facing position with internal clients at all levels of management – Designed test cases and test scripts for major system upgrades and custom enhancements – Business process mapping of HR functions spanning various internal client groups – Documenting new business procedures and processes including standardizing templates – End User Support and Training for several different user groups – Unionized environment

HRIS Administrator/Analyst:  April 2004 – March 2006 | Primus

Implemented new HRIS including data clean-up, gathering user requirements, data entry, tracking issues, testing interface file to ADP Pay Specialist, system testing, user acceptance testing, communicating issues and improvement requests with vendor, preparing system and process documentation and user training in addition to typical HR Administrator duties. – Implemented two HRIS system projects (SHRE and OdysseyHR) – Defined processes and testing for Sarbanes Oxley for HR unit. – Delivered training presentations on new systems and processes to the HR team. – Preparation of T2200s and Workplace and Employee Survey for Statistics Canada – Improved efficiency by creating Leave of Absence Benefit calculation form for HR Generalists.

HR Support and Payroll Administrator:  July 2001 – April 2004 | Millward Brown Goldfarb

Processed Payroll (ADP) for part-time call-center employees and provided all HR functions and support for two call centers. – Developed user manuals and procedures manuals for HR Support position. – Took initiative to streamline attendance-tracking process by creating a database which involved getting management buy-in, getting user requirements, designing database, creating database, testing database, creating training documentation and providing training, creating process guides for maintaining the system.

Other Work Experience

Founder:  November 2011 – Present| The Biz Club Founded a networking organization that helps small business owners in York Region and the GTA grow their businesses through online and in-person networking. – Grew member base to almost 600 members in less than a year. – Handled all aspects of business (Marketing, Financial, Operations, Web Design etc,)

Development Representative:  March 2006 – November 2007 | Starbucks Canada

Responsible for system tracking and ordering for all new store development construction and renovation projects under the Licensed Store Concept. Includes maintaining data in 3 systems, reporting, ordering equipment, tracking and resolving delivery and equipment issues, dealing with various types of customers and vendors, working on improvement projects, and training colleagues on systems and processes. – Created a Project Billing Sales Tool in Excel to assist Sales team. – Developed a new process for Kiosk Punch List approvals, DFD and training documentation. – Participation in departmental and social committees

Assistant to Operations Manager October 2000 – July 2001

The Hudson’s Bay Company

Work Experience

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  • Business Analysis
  • Information Technology
  • Human Resources
  • Project Management
  • Excellent Communicator
  • End User Training and Support
  • Relationship Building at all levels
  • Analytical & Quantitative Skills
  • Creating Reports
  • UAT (User Acceptance Testing)
  • Process Mapping
  • Problem and Scope Definition
  • Documentation (Requirements, Processes, Training Materials, User Guides, Technical, Test Plans)
  • Ability to liaise with technical and non-technical colleagues

Core Skills

Over 10 years of experience in Business Analysis, Information Technology Management, Human Resources and Project Management.  Areas of expertise include three HR system implementations; leading and managing over 30 enhancements and modifications of custom add-on to PeopleSoft HRMS; extensive testing skills; documenting processes, training materials and process maps; group training, and report writing.

Profile

some stuff for testing

Stuff

Independent Consultant :  January 2011 – Present| BA4Hire.ca

Providing training, guidance, workshops and ad hoc BA/PM services on a variety of projects for business owners and professionals.  Building websites, setting up and running email marketing campaigns, system selection and implementation of web based applications for small businesses and more.

Business Systems Analyst:  April 2013 – Present| Keous Solutions Inc.

Working closely with new and existing clients to help define their needs and translate these requirements into deliverable and sustainable solutions. Fostering productive relationships with a diverse client base. Develop, communicate, and implement plans for defining requirements complete with timelines, approach, stakeholders, and deliverables.  Facilitate requirements gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools. Excellent verbal and written communication skills and the ability to articulate functional and technical information to both technical and non-technical customer audiences.

Founder:  May 2011 – Present| TheBizClub.ca

Creating opportunities for Small Businesses to connect online and in person through networking events and offering workshops and seminars. The Biz Club has not been active since 2013, but my hopes are to start something up again over the next few years.

HRIS Business Analyst :  November 2007 – April 2012 | Ryerson University

Provide business analysis support for HRMS (PeopleSoft Workforce Admin, Security and custom interfaces).  Collaborating with other HR business units and internal clients to implement process improvements. – Led end-to-end implementation of over 30 enhancements and modifications of custom add-on to Peoplesoft HRMS 9.0 (Including requirements gathering and documentation, problem definition and final testing) – Managing several projects and priorities at once – Evaluating and trouble-shooting end user issues and escalating to other team members where necessary – Client-facing position with internal clients at all levels of management – Designed test cases and test scripts for major system upgrades and custom enhancements – Business process mapping of HR functions spanning various internal client groups – Documenting new business procedures and processes including standardizing templates – End User Support and Training for several different user groups – Unionized environment

HRIS Administrator/Analyst:  April 2004 – March 2006 | Primus

Implemented new HRIS including data clean-up, gathering user requirements, data entry, tracking issues, testing interface file to ADP Pay Specialist, system testing, user acceptance testing, communicating issues and improvement requests with vendor, preparing system and process documentation and user training in addition to typical HR Administrator duties. – Implemented two HRIS system projects (SHRE and OdysseyHR) – Defined processes and testing for Sarbanes Oxley for HR unit. – Delivered training presentations on new systems and processes to the HR team. – Preparation of T2200s and Workplace and Employee Survey for Statistics Canada – Improved efficiency by creating Leave of Absence Benefit calculation form for HR Generalists.

HR Support and Payroll Administrator:  July 2001 – April 2004 | Millward Brown Goldfarb

Processed Payroll (ADP) for part-time call-center employees and provided all HR functions and support for two call centers. – Developed user manuals and procedures manuals for HR Support position. – Took initiative to streamline attendance-tracking process by creating a database which involved getting management buy-in, getting user requirements, designing database, creating database, testing database, creating training documentation and providing training, creating process guides for maintaining the system.

Other Work Experience

Founder:  November 2011 – Present| The Biz Club Founded a networking organization that helps small business owners in York Region and the GTA grow their businesses through online and in-person networking. – Grew member base to almost 600 members in less than a year. – Handled all aspects of business (Marketing, Financial, Operations, Web Design etc,)

Development Representative:  March 2006 – November 2007 | Starbucks Canada

Responsible for system tracking and ordering for all new store development construction and renovation projects under the Licensed Store Concept. Includes maintaining data in 3 systems, reporting, ordering equipment, tracking and resolving delivery and equipment issues, dealing with various types of customers and vendors, working on improvement projects, and training colleagues on systems and processes. – Created a Project Billing Sales Tool in Excel to assist Sales team. – Developed a new process for Kiosk Punch List approvals, DFD and training documentation. – Participation in departmental and social committees

Assistant to Operations Manager October 2000 – July 2001

The Hudson’s Bay Company

Work Experience